Search GIL Support:

GIL Support:

Other Support Links:

  • Ex Libris Customer Ctr
  • GALILEO Help
  • GALILEO Contact Link
  • USG Contact Link

    • USG TrackIT

    GIL Technical Support Services is using the USG TrackIT system.  This support request tracking system is used by the USG ITS Helpdesk for GALILEO, GeorgiaBEST, GeorgiaFIRST Financials, GeorgiaVIEW, PeachNet and other USG products and services.  Service requests to GIL Support Services are submitted via phone and e-mail to the USG ITS Helpdesk (.(JavaScript must be enabled to view this email address)). They will quickly gather additional information, and then assign the request to GIL Support Services. Everybody in GIL Support Services will get a copy of every request, and then the service support ticket will be assigned as necessary.  The USG ITS Helpdesk staff are trained to recognize GIL Express courier issues and will send them to Viki Timian, Merryll Penson, and STAT as appropriate.

    Support requests sent through the USG ITS Helpdesk that involve technology issues associated with GIL Express (ex: unable to discharge a book from In Transit) will be sent to GIL Technical Support Services staff.  GIL Support Services will also continue to use the same GIL Record Error Form reporting system in the GIL Universal Catalog.

    The USG TrackIT system helps the GIL Support Services staff with making sure they get your issues taken care of in a timely manner.  It also keeps important issues from getting lost or forgotten. If one person is out (especially the “one you always send issues too”), you can now be confident that other GIL Support Services staff will be made aware of the problem.

    The USG ITS Helpdesk staff will follow-up to be sure that a problem has been resolved and to be sure that good customer support was provided. This is a standard procedure for ITS and is what they do when issues are resolved.