GIL has moved to a new ticketing system

The TrackIT ticketing system used by GIL has been replaced with ServiceNow. Issues that are currently open in TrackIT will continue to be handled within that system until they are cleared out. New issues will be routed to ServiceNow.

ServiceNow was selected by the University System of Georgia (USG) Information Technology Services (ITS) as the solution to replace USGTrackit for IT and library incident response and service management support. It went live February 1st 2017.

The Helpdesk Contact form used on this site is still used to create tickets, it simply routes them to ServiceNow instead of TrackIT:

http://gil.usg.edu/contact/helpdesk

If you prefer to enter their issues directly into the ticketing system, you can still do this with the ServiceNow self-service portal, located here:

https://usg.service-now.com/usgsp

For more information about ServiceNow:

http://www.usg.edu/customer_services/servicenow

For more information about GIL and how to get assistance from us:

http://goto.gil.usg.edu/giluserguide

RACL Decision on Upgrading Voyager in the Future

‚ÄčThe RACL Executive Committee has decided that Voyager will NOT be upgraded to version 9.1.1. Instead, USG will use that time for learning about ALMA, data cleanup preparation for migration, consolidationg GSU/GPC, and contiuing support for Voyager 9.0

Network Maintenance this weekend (5/15-5/16)

UGA will be performing network maintenance this weekend, starting at 11pm tonight (Fri 5/15) and ending at 8am tomorrow morning (Sat 5/16).

Voyagerfor the following libraries may be unavailable during this maintenance window:

  • Bainbridge State College
  • College of Coastal Georgia
  • Columbus State University
  • University of North Georgia
  • University of Georgia
  • Armstrong State University
  • Georgia Piedmont Technical college
  • East Georgia State College
  • Georgia Southern University
  • Georgia division of Archives & History
  • Savannah State University
  • Southe Georgia State College
  • Georgia Perimeter College
  • Georgia Gwinnett College
  • Georgia Regents University

GIL-Find may not be accessible for ALL USG institutions during the maintenancewindow.

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