GIL has moved to a new ticketing system

The TrackIT ticketing system used by GIL has been replaced with ServiceNow. Issues that are currently open in TrackIT will continue to be handled within that system until they are cleared out. New issues will be routed to ServiceNow.

ServiceNow was selected by the University System of Georgia (USG) Information Technology Services (ITS) as the solution to replace USGTrackit for IT and library incident response and service management support. It went live February 1st 2017.

The Helpdesk Contact form used on this site is still used to create tickets, it simply routes them to ServiceNow instead of TrackIT:

http://gil.usg.edu/contact/helpdesk

If you prefer to enter their issues directly into the ticketing system, you can still do this with the ServiceNow self-service portal, located here:

https://usg.service-now.com/usgsp

For more information about ServiceNow:

http://www.usg.edu/customer_services/servicenow

For more information about GIL and how to get assistance from us:

http://goto.gil.usg.edu/giluserguide

The new “Knowledge Center”

Ex Libris has replaced the learning center and the documentation center with the “Knowledge Center”. Here you will find documentation and training for Alma as well as for Voyager. And with no login to keep track of!

http://knowledge.exlibrisgroup.com

RACL Decision on Upgrading Voyager in the Future

​The RACL Executive Committee has decided that Voyager will NOT be upgraded to version 9.1.1. Instead, USG will use that time for learning about ALMA, data cleanup preparation for migration, consolidationg GSU/GPC, and contiuing support for Voyager 9.0

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