Please note that the primary point of contact for most GIL Support issues is through the USG helpdesk. You can use this form to create a helpdesk ticket, or simply send an email describing your issue in detail to: helpdesk@usg.edu.

To report issues after normal business hours, please call the helpdesk at 706-583-2001 or 888-375-3697 (toll free within Georgia). The phone recording will ask you to leave a message. The HelpDesk will respond to a non-emergency report on the next business day. If you are reporting a system outage that requires immediate attention (Emergency Outage), please listen carefully to the menu prompts on the recording for instructions on how to get an after-hours call back from the HelpDesk. If you follow those instructions the system will page an on-call helpdesk associate who will then call you back. For more information and alternative contact options, please visit the USG Helpdesk website.

Contact Information Address

Sean Boyle Manager, GIL & GALILEO Tech Support
Email: sean.boyle@uga.edu

UGA Main Library
320 S. Jackson Street
Athens, GA 30602

Chris Fishburn
Application Analyst Assoc.
E-Mail: cfish27@uga.edu

UGA Main Library
320 S. Jackson Street
Athens, GA 30602

Lynette Cynthia Ragin
GALILEO/GIL Technical Support Services
E-Mail: lragin@uga.edu

UGA Main Library
320 S. Jackson Street
Athens, GA 30602

Sean Purcell GALILEO/Admin E-Mail: seanpurc@uga.edu

UGA Main Library
320 S. Jackson Street
Athens, GA 30602

For Georgia Tech, please contact one of the following individuals:

Contact Information Address

Chris Helms
Service Site Coordinator
E-Mail: chris.helms@library.gatech.edu

Georgia Tech Service Site
266 4th Street NW
Atlanta, GA 30332-0900

Karen Glover
Service Site Staff Member
E-Mail: karen.glover@library.gatech.edu

Georgia Tech Service Site
266 4th Street NW
Atlanta, GA 30332-0900

Jackey Hong
Applications Developer Sr.
Email: jakey.hong@library.gatech.edu

Georgia Tech Service Site
266 4th Street NW
Atlanta, Ga 30332-0900