All USG Libraries will be moving to a new online catalog system
We’re getting a new catalog!
All USG Libraries will be moving to a new online catalog system on May 26, 2017. The new catalog replaces both the current GIL-Find and GIL Classic by combining the best features of each. All University System of Georgia (USG) libraries will be changing to the same new catalog.
Why is it changing?
The online catalog system the Libraries have used for the past 18 years was developed in an era when libraries had almost solely physical items. The new system will allow us to better manage our print and digital collections, improve efficiency through shared services across the USG, and expand our assessment capabilities.
What are the improvements?
With the new GIL-Find, you will be able to:
Will there be interruptions in services?
There should be few interruptions in services for most users; however, here are important dates to know:
How will I get to the new GIL-Find?
The URL will remain the same.
Will I still be able to…
Absolutely! With the new GIL-Find, you will no longer have to go to a separate catalog to search and request books from other libraries. Also, Georgia Tech will be re-joining the GIL Express service.
No, the new GIL-Find replaces both GIL Classic and the current GIL-Find. The new GIL-Find features a “browse search” that works like the “exact search” in GIL Classic as well as an “advanced search” that is similar to GIL Classic’s “keyword search.”
Yes, the new GIL-Find includes Course Reserves.
What are the technical details?
The new online catalog system is from Ex Libris, a major library vendor with a long history of working with the USG libraries. Ex Libris provided the system that runs the current GIL as well as our journal locator. In the new catalog, Alma is the name of the system that library staff will use for acquisitions, cataloging, circulation, and analytics. Primo is what Ex Libris calls the public catalog that library users search, although we will continue to call our public catalog GIL-Find. Emory and Georgia Tech both use Primo for their online catalogs.
GIL has moved to a new ticketing system
The TrackIT ticketing system used by GIL has been replaced with ServiceNow. Issues that are currently open in TrackIT will continue to be handled within that system until they are cleared out. New issues will be routed to ServiceNow.
ServiceNow was selected by the University System of Georgia (USG) Information Technology Services (ITS) as the solution to replace USGTrackit for IT and library incident response and service management support. It went live February 1st 2017.
The Helpdesk Contact form used on this site is still used to create tickets, it simply routes them to ServiceNow instead of TrackIT:
If you prefer to enter their issues directly into the ticketing system, you can still do this with the ServiceNow self-service portal, located here:
For more information about ServiceNow:
For more information about GIL and how to get assistance from us:
The new “Knowledge Center”
Ex Libris has replaced the learning center and the documentation center with the “Knowledge Center”. Here you will find documentation and training for Alma as well as for Voyager. And with no login to keep track of!